Renewing a proxy: expiry, credentials and IP changes
Understand one-time proxy rental periods, what to check before expiry and why connection credentials are different from the carrier exit IP.
The current US, UK and Netherlands catalog uses one-time rental periods. Check the rental and renewal options in your account before expiry. Keeping the same connection details and keeping the same carrier-assigned IP are separate requirements.
Check the rental you want to continue
Open your account and identify the active rental, its country and its expiry time. The current main catalog offers 10-hour, 7-day and 30-day periods billed as one-time purchases. Do not assume that a card payment or an earlier purchase creates automatic recurring renewal.
Check the options attached to that rental before purchasing another plan. A new order and an extension of an existing rental can have different effects on allocation and connection details. If the account does not offer a clear extension path, contact support before the expiry time with the rental or order reference.
Availability and account state determine the options shown in the portal. This guide does not promise that an expired allocation can be recovered or reserved.
Separate connection details from the exit IP
A mobile carrier can change the public address during a reconnect or network reassignment. A successful renewal is not a fixed-IP guarantee. If an application requires a particular address to remain unchanged, establish that requirement with support before relying on a mobile plan.
| Item | What it identifies | What to verify |
|---|---|---|
| Endpoint and port | Where your application connects to the service | Use the current details shown for the active rental. |
| Username and password | Authentication for that connection | Check whether an extension or new order changes them. |
| Carrier exit IP | The public address a destination sees | It can change independently of the connection credentials. |
| Browser session | Cookies and application state | It is not preserved or reset by a billing action alone. |
Prepare before the expiry time
Do not repeatedly purchase new orders to resolve a delayed or unclear allocation. Contact support with the order reference and payment time so the specific transaction can be checked. Never include your full payment-card details or proxy password in a ticket.
- Confirm the rental or order reference and displayed expiry time in your account.
- Review the available extension action for that rental, if the portal provides one.
- Confirm the country, duration and total before paying.
- Wait for the account to show the active allocation and updated term.
- Use the connection details shown for that active rental and run a small routing check.
- Keep the order reference if payment and allocation state do not agree.
If the rental has already expired
First distinguish expiry from an unexpected connection failure. Check the rental status, expiry time and current connection details. An expired rental is not a valid test of whether a newly purchased allocation works.
If a new purchase creates a different allocation, update the application from the new rental's details. If the portal shows an active term but the connection fails, record the error and test a neutral endpoint. Support needs the affected rental reference and the observed error, not the assumption that every failed request has the same cause.
Moving from a test plan to a longer period
The 10-hour plan is a paid evaluation period. Use it to verify protocol support, destination compatibility and the performance of your workload. Moving to a longer period should be confirmed in the account before assuming that credentials or allocation will carry over.
A longer rental changes the duration purchased. It does not remove carrier-driven IP changes or establish that every destination will accept the connection. Keep the test results and the configuration that worked so you can repeat the verification after the purchase.
Sources and further reading
The guidance above distinguishes documented client behavior from product-specific details. Confirm current plan availability at checkout.