Refund PolicyClear Guidelines
Understanding our refund process and eligibility criteria.Transparent guidelines for service refunds and cancellations.
Refund Eligibility
Refunds are only applicable if the proxy is not functioning and we are unable to provide a replacement. All working proxies are non-refundable.
Account Balance
Once your account balance is topped up, the funds are non-refundable and non-transferable. These funds are considered utilized for the purchase of our services.
1.Refund Process
To request a refund, please contact our customer support team. We will review each request on a case-by-case basis, considering factors such as service functionality and adherence to our terms of service.
2.Non-Refundable Scenarios
Refunds will not be provided for inability to access prohibited websites, such as financial institutions or government sites. It's your responsibility to understand and comply with our acceptable use policy.
3.Account Suspension
If your account is suspended due to violation of our terms or engagement in illegal activities, any remaining balance or unused service time will be forfeited without refund.
4.Cancellation
You may cancel your service at any time. However, please note that we do not provide partial refunds for unused time on active subscriptions or unused account balance.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact our customer support team. We're here to assist you and ensure fair resolution of any issues.
Important Notice
This refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates. Continued use of our services constitutes acceptance of any revised refund policy.